Welcome to Guest Experience

Welcome. Such a powerful word, especially in hospitality. But what is behind the word “welcome”? Does a guest feel welcome from the moment they first engage with your brand? Does this feeling of being truly welcome continue throughout the guest’s experience with your hotel, lodge, B&B or restaurant? Have they experienced a positive emotion, so when they interact with your brand in the future, it evokes a positive memory? Was there at least one memorable encounter during their time with you that made such an impact to them, that they share it with friends, family and colleagues? Do you have a culture of welcoming guests at every stage, or as we say, from E2E, which is from Enquiry to Exit?


We are Guest Experience, and our focus, our dedication and our passion is to grow your revenue using the magic of digital marketing. We call it Hospitality Marketing Success – your success, our marketing expertise. Imagine driving more direct bookings to your world-class website. Imagine not only saving 50% of your Online Travel Agent fees with the likes of booking.com but sending prospective guests into YOUR digital environment (rather than the crowded OTA space AND being able to upsell them 

on your additional offerings such as a spa treatment, a dinner reservation or the convenience of an airport pickup (and boost your revenue by as much as 50%.) Our goal is to turn your marketing expense into a marketing investment – where your returns are immediate, measurable and drive your growth. 

Here’s to your success. Here’s to your Guest Experience.

Our Success Formula Follows 3 Simple, Powerful Steps.


From a detailed business and marketing blueprint to a simple AdWords or social media campaign, planning is the corner stone of your success.


Once the plan is in place, we roll our sleeves up and get down to building a powerful digital marketing system for you to connect with your ideal guest.


Your plan is complete, your digital ecosystem is ready, now let's grow your business. We use Google Marketing to boost your revenue & your reputation.

Young couple standing at hotel corridor upon arrival, looking for room, holding suitcases


We believe in being honest, loyal & real. Trust us!


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Woman Checking In At Hotel Reception


We believe in caring for our crew, customers & community.


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Luxury hotel home living woman relax enjoying sofa furniture of outdoor patio. Beautiful young multiracial Asian girl relaxing day dreaming for rich early retirement in getaway tropical house.


We believe in delivering measurable results that power growth.


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Based on 34 reviews
David Maclean
David Maclean
Terry isn't just a marketer. He is a business person who truly understands the importance of a business model and executing it. Before I spoke to Terry, I believed I knew the problem my business solves for, the value proposition, and the business model. Within seconds of our first meeting, it was evident that Terry had trawled my website and online presence in preparation for the conversation, and in just a few minutes he helped me 'sharpen my pencil ' to bring greater clarity and finesse to what I do. I have learnt more from Terry in just a few meetings than I have learnt from others in years. Terry really cares about your business, and not simply getting your business.
We have recently partnered with Cannect Digital to manage our PPC - Google search and display. They have been 100% committed from day one and display proactivity, dedication and constantly go the extra mile to ensure something is done thoroughly. We are already seeing positive results.
Michael Dell
Michael Dell
Amazing company and staff, very friendly and accommodating
Salter Pilates
Salter Pilates
Thank you Cannect Digital, especially Emmanual, you guys are so professional and helpful.
Selina Pillay
Selina Pillay
Amazing team to work with . Always goes over and above the call of duty . They have recreated my website and made it into something I only imagined
duduzile mofolo
duduzile mofolo
I had a very pleasant experience with this professional digital company, from the beginning, consulting with Terry up until the end. The team that worked on my project was fantastic and the end product is great 👍, user friendly even to technologically challenged persons like me 🤣. The team is always at hand and available even post the project development! Great after-care to the client. I’m extremely happy with my website and so is the community that uses it. I will recommend Cannect Digital anytime to everyone who need a website developed. Duduzile MD Dabiya Legacy Pharma Pty Ltd.
Mikhail Khan
Mikhail Khan
Great service. I was assisted by Emmanuel (Part of the team at Cannect Digital) and we worked well together.

Our Services

Strategic Planning

It all starts with a plan. Whether it is a total business plan or a dedicated marketing plan, our simple yet effective Business and Marketing Blueprints will give you the roadmap to your success. And it works!!

Reputation Management

Online search success is strongly influenced by your online reputation. Reputation management is critical for success in the hospitality industry. With our industry leading rating and review management software.

Logo & Brand Concept Design

Whether you're looking for a new logo and brand concept, or perhaps it is time for a full brand facelift, we will commit our creativity and design expertise to create a brand look and feel that your guests will love.

Google Marketing

Grow your business and boost direct bookings by reaching new guests online. Google Ads is a budget-related platform which boosts traffic to your website, by also protecting your ad budget from malicious clicks.

Social Media Marketing

Social media can be a tough nut to crack, it takes a specialist team to make it work. It is the process of creating and customising content to the context of each social media channel; to drive user engagement and sharing.

E-Mail, WhatsApp & SMS Marketing

Email & SMS marketing may be “old school” in a world of innovation, yet they still enjoy the highest engagement rates. We're all on email, so let us put our email and SMS marketing tools to get you in front of your guests.

Web Design & SEO

Having a website that is beautifully designed as well as optimised is important so that you naturally rank higher on Google. Appearing on the first page of Google Search Results is vital for your online success.

Leadership & Guest Experience Training

Creating memorable moments that will leave your guests with a positive feeling and keep them coming back is highly fundamental to your success. Our skilled trainers will help take your guest experience to the next level.

Online bookings & Hospitality Automation

Direct bookings are crucial for your website. Integrating a robust yet simple property management system (PMS) from your website, into your business is vital if we want you to get more direct bookings.

Let’s Talk
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